Patient rights and responsibilities.

Westlands Medical Centre aims to provide safe and up to date medical care, honest and realistic advice and a friendly and efficient service. As patients we hope you will use our services thoughtfully, respect our premises and take overall responsibility for your own health and that of your children.

Your rights.

  • Confidentiality and courtesy from all Westlands staff.
  • Access to your medical records (requests in writing to the Practice)
  • Telephone calls answered promptly by a receptionist.
  • An appointment the same day if you are acutely ill.
  • Repeat prescriptions available within 48 hours.
  • A detailed leaflet explaining our services.
  • Prompt investigation of any complaint.

Your responsibilities

  • To treat our staff with courtesy.
  • To be considerate to other patients in the building.
  • To respect our home visiting and out of hours emergency services.
  • Be punctual for appointments and to cancel appointments if you cannot attend.
  • To respect our premises. In our building please do not smoke, attend in muddy boots or dirty overalls, or bring bicycles inside.
  • To learn how to treat your own minor illnesses and to keep same basic household medicines in a safe place.

Removing patients from our list is, thankfully, an infrequent occurrence but unfortunately it is occasionally necessary if patients are abusive or violent towards our staff or doctors. The Practice supports the NHS zero tolerance campaign of abusive or violent behaviour.

 

 


Westlands Medical Centre, 20b Westlands Grove, Portchester, Fareham, Hampshire, PO16 9AE